Guarantee & Returns

You have tested the LEVIA blanket extensively without experiencing positive results in terms of sleep quality or well-being? 

No problem – you can return the blanket within 30 days. 


Simply fill out the return form below, choose a refund reason and we will get back to you with a return slip in the course of 48 hours. Returns within Germany are free of charge, while returns within Europe cost 10€ and returns from Switzerland 20€. The amount will be deducted from your refund. 


IMPORTANT: Please do not return the parcel without a return slip, as this might lead to delays in the refund process. 

THE WEIGHT OF LEVIA IS UNCOMFORTABLE

The additional weight of LEVIA might feel uncomfortable for some people, but this is a matter of habituation.


We advise you to try following steps to get used to the weight:

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1. Take LEVIA with you on the couch:

Use your LEVIA blanket on the couch for 1-2 hours every day. This will help your body to get familiar with the additional weight. After 5 days take the blanket to the bedroom and enjoy sound sleep. 


2. Take your time:

You have 30 days to return the blanket and get a refund. Therefore, we advise trying LEVIA for at least 14 days in order to make a proper assessment. 


3. Try a different weight: 

In general, we recommend choosing a blanket that is 10-15% of your own body weight. Yet some people prefer a lighter/heavier version. LEVIA’s available weights: 7 | 9 | 11 KG 

THE BLANKET IS TOO COLD/WARM

It gets too warm in summer or too cold in winter under the LEVIA blanket? 



Don’t worry, LEVIA has a suitable cover for all temperatures: 

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Our minky cover is perfect for the cold season with its cozy and warm materials. 


The summer cover is made out of finest cotton and is best suitable for the warm season due to its cooling and breathable characteristics. 


If your current cover is too warm/cold, simply try another LEVIA cover. You can buy additional cover here or exchange your current cover by filling out the form below. 


Pssst, you can use your LEVIA duvet without any covers 😉 

DUVET IS SHIFTING WITHIN THE COVER

Because of its additional weight, the duvet might get out of place and shift within the cover. 

 

We have an easy fix for you: 

 

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LEVIA consists of two parts – the weighted duvet and the cover. 


Duvet and cover can be mounted to each other by using 12 connections points. 


If the duvet slips, it is most likely due to a loose strap. In order to fix it, check whether all loops and slopes are connected to each other. 


As long as all connection points are mounted with each other, you won't have to worry about any further shifting. 

RETURN FORM

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